Andrea is one of those people that if something happened to her iPhone, the only thing she would care about are the photos. She's in the prime of her career in a broadway musical touring all over the world in a leading role. You can imagine the memories she's capturing are some of the sweetest she'll look back on.
Andrea isn't the best at backing up her phone to her computer, though. She's busy with other things that keep her from religiously grabbing her computer and plugging in her phone to sync and back up.
Unfortunately, that made for a mess when things went wrong with her phone and she had a couple nightmare experiences at the Apple Store.